Frequently Asked Questions

Answers before heading into the multiverse

What is the deal with After Dark and Morning?

The Bureau - Orlando's #1 Escape Room

The VIP experiences of After Dark and Morning Through The Multiverse offer Operatives the opportunity to complete an endurance marathon of 4 missions at a discounted rate. Please note that these offers cannot be combined with any other promotions or discounts.The pricing for After Dark is $500 plus tax for 2 to 4 Operatives, with additional Operatives able to be added at a rate of $125 each. After Dark typically starts after midnight.The pricing for Morning Through the Multiverse is $425 plus tax for 2 to 3 Operatives, and $500 plus tax for 4 Operatives, with additional Operatives able to be added at a rate of $125 each. Morning Through the Multiverse typically starts at 10am on select weekdays.

What is the difficulty rating of each mission?

The Bureau - Orlando's #1 Escape Room

Each mission has its own unique challenges with varying levels of difficulty, but all require Operatives to think creatively to succeed. Our Engineers are available to assist you as much or as little as you need during your mission. When booking a mission, we provide intel on suggested team size and required skills for success.

Do you have beverages? Can I bring it on my mission?

The Bureau - Orlando's #1 Escape Room

At The Bureau, we take pride in serving Pepsi and Starbucks products, as well as select beer and wine offerings. However, we regret to inform you that currently, beverages are not permitted in the Lab at Loch Ness, Possession at Haddon Heights, or Robot Rebellion missions. Nevertheless, in all other missions, you are more than welcome to enjoy our beverages.

Where can I sign the waiver?

The Bureau - Orlando's #1 Escape Room

You will be emailed a waiver, but can also click below. All participants must sign a waiver prior to mission briefing. Any Operatives under the age of 18, must have a parent or guardian complete a waiver on their behalf.

Save time and complete it before arrival!

Sign the Waiver

Can you accommodate large groups?

The Bureau - Orlando's #1 Escape Room

Groups larger than 10 Operatives will require multiple missions.

We offer many options for corporate groups or parties. Email us at or click here to start planning your event today!

How much do our games cost?

The Bureau - Orlando's #1 Escape Room

Our missions are typically priced at $41.99 plus tax. However, we encourage you to follow us on social media to stay up to date on various promotions and discounts that we offer throughout the year.

Can I book a private mission?

The Bureau - Orlando's #1 Escape Room

All of our experiences are private!

Are your missions accessible?

The Bureau - Orlando's #1 Escape Room

All of our missions are wheelchair accessible.

There are some tasks and challenges that may difficult for those with disabilities. If you have any additional accessibility questions, please call an Engineer at 407-337-7856.

When should I show up for my mission?

The Bureau - Orlando's #1 Escape Room

Please arrive 15-20 minutes before your scheduled mission time to locate our discreet entrance, complete waivers, and receive a mission briefing. Our bar is available for early arrivals.

Are the missions scary?

The Bureau - Orlando's #1 Escape Room

Currently Possession at Haddon Heights is our only mission with a paranormal theme that may be frightening for some Operatives.

All of our missions utilize sound, lighting, and theatrical effects which may startle certain Operatives. Please ask your Engineer about your specific mission if you have any questions.

Where can I find the Bureau - Where are you located?

The Bureau - Orlando's #1 Escape Room

The Bureau is located at a discreet location to maintain its secrecy. We are situated at the corner of International Drive & Municipal, and our building is easily recognizable with the letter "B" on the wall. Upon finding our hidden entrance, The Director will personally deliver a crucial message to you, after which you will proceed to Operative Dispatch to meet your assigned Engineer.

Our physical address is 5400 International Drive, Suite B, Orlando, FL 32819.

How many Operatives per mission?

The Bureau - Orlando's #1 Escape Room

Our missions require a minimum booking of 2 Operatives, and our maximum capacity usually accommodates up to 10 Operatives. For optimal experience, we typically recommend groups of 4 to 6 Operatives, depending on the mission and skill levels.

What's the average mission time?

The Bureau - Orlando's #1 Escape Room

The duration of each mission depends on various factors, such as the group size, skill levels, and experience. Typically, groups successfully complete their mission within 45 to 60 minutes. Please note that all missions must conclude within 1 hour from the scheduled start time, regardless of completion status. If the mission is not successfully completed by that time, it will be considered a failure.

Is there an age requirement?

The Bureau - Orlando's #1 Escape Room

We only charge for children ages 8 and up. Younger kids can join, but since the experience may be too difficult for them, they can tag along for free.

Anyone under 15 must be accompanied on their mission by an adult (18 or older).

Participants under the age of 18 will need a parent or legal guardian to sign a waiver.

What is your cancellation policy?

The Bureau - Orlando's #1 Escape Room

Cancellations made 48 hours prior to your scheduled game are fully refundable. Cancellations within 48 hours are not possible, but please refer to our rescheduling policy. Your chosen time slot is reserved exclusively for your private experience and becomes unavailable to other Operatives.

What is your rescheduling policy?

The Bureau - Orlando's #1 Escape Room

To change your mission or start time, please give us at least 24 hours notice with no fee. With less than 24 hours but more than 3 hours notice, a $25 rescheduling fee applies and availability isn't guaranteed. We can't accommodate rescheduling with less than 3 hours notice. For a last-minute emergency, call us to discuss options. Future Credit is available if unsure when to reschedule, with no expiration and can be applied towards a mission of equal or greater value.

What if we're late?

The Bureau - Orlando's #1 Escape Room

To ensure a timely start, we ask that players arrive 15-20 minutes before their reservation time. Late arrivals (up to 15 minutes) can still play, but playtime will be reduced. Arrivals more than 15 minutes late cannot be accommodated. This policy ensures missions begin on time. Please plan ahead for traffic. No refunds for late arrivals. Thank you for your cooperation.

Please note that late arrivals for Robot Rebellion may lose their booking without a refund.

What's an Adventure Game?

The Bureau - Orlando's #1 Escape Room

Escape rooms changed gaming by putting players in real-life scenarios where they solve puzzles to escape danger. But gaming isn't just about evading peril; it's about exploring, interacting, and achieving goals. The Bureau takes escape rooms to the next level with secret missions like saving the Loch Ness Monster and infiltrating an evil genius's hideout. Our technology makes puzzles and surroundings function like a video game. No need for codes; just cover the pipes. Expect 60 minutes of pure adventure. Ready to accept your mission?

Voted Orlando's Best Escape Room!