faq

What's an Adventure Game?

Escape rooms introduced the world to the concept of a real-life video game, where you’re plunged into an immersive environment to escape some kind of danger. Escaping this impending doom — be it a mummy’s curse, a kidnapper, or otherwise — usually entails solving a series of puzzles to unlock doors with codes and keys.

But video games aren’t just about escaping hazards. They’re also about exploring, interacting with the world, and achieving other goals. Escape rooms should be too.

The Bureau’s adventure games build on the spirit of escape games and push the genre forward. With The Bureau, you can go on secret missions to save the Loch Ness Monster, infiltrate an evil genius’ lair, and more. Puzzles play an important part in these experiences, but our technology makes them — and the environment — work like you’d expect in a video game.

Need to pressurize some pipes? Cover them up — there’s no number code to plug in here. At The Bureau, expect 60-minute adventures.

Your mission is ready. Are you?

What if we're late?

We ask that players show up 15 minutes before their experience. As a secret organization, we have to keep a low profile. It may be difficult for rookie Operatives to find our hidden entrance.

If you're up to 15 minutes late for your reservation's start time, you can still embark on your mission, but with a shortened play time.

However, if you're more than 15 minutes late, you will not be able to play.

This will ensure that all future missions can embark at their scheduled start times.

Orlando, I-4, and International Drive are notorious for heavy traffic, especially when it rains. Please plan ahead.

There are no refunds for late arrivals.

Is there an age requirement?

We only charge for children ages 8 and up. Younger kids can join, but since the experience may be too difficult for them, they can tag along for free.

Anyone under 15 must be accompanied on their mission by a paying adult.

Participants under the age of 18 will need a parent or legal guardian to sign a waiver.

What is your rescheduling policy?

If you need to change your mission or start time with more than 24 hours notice there is no fee. If you are unsure of when you can reschedule, we can offer you a Future Credit with no expiration.

You will be subject to a rescheduling fee of $25 if you need to change your mission or start time between 24 hours to 3 hours prior to your scheduled mission.

Missions cannot be rescheduled with less than 3 hours notice.

Rescheduling a mission is subject to availability.

What's the average mission time?

Mission time is dependent on group size, skill levels, and experience. Most groups successfully complete their mission between 45 minutes to 60 minutes. Missions will not last longer than 1 hour from the scheduled start time. Mission failure will commence at that time.

What is your cancellation policy?

We understand that life happens & circumstances change. Missions can be cancelled 48 hours before your game for a full refund.

Cancellations cannot happen within 48 hours. Please refer to our rescheduling policy.

By making a reservation, you are guaranteeing a private experience and your time slot is no longer available to any other Operatives.

How many recruits per mission?

All of our missions have a minimum booking requirement of 2 Operatives and most have a maximum capacity of 10 Operatives.

Depending on your mission and experience levels, we typically recommend a group size of 4 to 6 Operatives.

Are the missions scary?

We currently do not have any horror-based missions.
[Be sure to follow us on social media as we prepare gates for future missions.]

All of our missions utilize sound, lighting, and theatrical effects which may startle certain Operatives. Please ask your Engineer about your specific mission if you have any questions.

When should I show up for my mission?

Recruits must arrive 15 minutes before their mission. This will allow you time to locate our hidden entrance, complete any outstanding pre-mission waivers, and receive any necessary mission briefing.

If you wish you wish to arrive earlier, alcoholic and non-alcoholic refreshments are available at our bar. Our Inner Circle lounge is also available for relaxation and mission planning.

Where can I find the Bureau?

The Bureau is a top secret organization that has to keep a low profile, but you can find us at the corner of International Drive & Municipal. Look for the B on the wall. Once you locate our hidden entrance, The Director will have an important message for you. Then, and only then, you'll make your way into Operative Dispatch and meet your Engineer.

5400 International Drive, Suite B
Orlando, FL 32819

Are your missions wheelchair accessible?

Every one of our missions is wheelchair accessible.

Can I book a private mission?

All of our experiences are private!

How much do our games cost?

Lab at Loch Ness, Dr Braingood, and Puppet Heist are $37.99 per person plus tax 6 days a week. Saturday missions are $39.99 per person plus tax.

UFO: Go for Launch! is $41.99 plus tax.

Can you accommodate large groups?

Groups larger than 10 Operatives will require multiple missions.

We offer many options for corporate groups or parties. Email us at events@thebureauorlando.com or click here to start planning your event today!

Where can I sign the waiver?

You will be emailed a Waiver, but can also click below. All participants must sign a waiver prior to mission briefing. Any Operatives under the age of 18, must have a parent or guardian complete a waiver on their behalf.

Save time and complete it before arrival!

Sign the Waiver

What is the deal with After Dark and Morning?

After Dark and Morning Through The Multiverse are VIP experiences for those looking to complete an endurance marathon of 4 missions at a discounted rate!
Cannot be combined with any other promotions or discounts.


After Dark Pricing
2 to 4 Operatives: $500 plus tax
Additional Operatives can be added at a rate of $125 each

Morning Through the Multiverse Pricing
2 to 3 Operatives: $425 plus tax
4 Operatives: $500 plus tax
Additional Operatives can be added at a rate of $125 each